Refund policy
Last updated: November 24, 2025
We want your Marigold England order to arrive safely and for you to love your purchase. Please read our shipping and returns policy carefully.
14-Day Return Policy
You have 14 days from receiving your order to request a return.
Return Eligibility
Your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
How to Start a Return
Email us at hello@marigoldengland.com to request a return. Once approved, we’ll provide instructions on how and where to send your package. Please note: return shipping costs are the responsibility of the customer. Items returned without approval will not be accepted.
You can always contact us for any return questions at hello@marigoldengland.com
Damages and Issues
Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Custom or personalized products
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Sale items and gift cards
If you’re unsure about your item, contact us - we’re happy to help!
Exchanges
To exchange an item, return the original product first, then place a new order for the item you want.
European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you may cancel or return your order within 14 days for any reason. Items must meet the same conditions as above and return shipping costs are your responsibility.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, contact us at hello@marigoldengland.com